Easy pause

How do pauses work?

You can pause your membership if you’re going away for 2 weeks or more, up to a maximum of 3 months. Here’s how our pause policy works for each membership:

4 and 8 Classes Every 4 Weeks

• Access During Pause: Your membership will be temporarily suspended, preventing any class bookings during the pause period.
• Prorated Class Allowance: The number of classes you’re entitled to will be adjusted based on the active days in your billing cycle. For example, if your membership is paused for half of the 4-week period, your class allowance will be halved accordingly.
• Prorated Payment Upon Reactivation: Billing is paused during your membership pause. When your membership resumes, the system will calculate the prorated payment based on the active days remaining in your billing cycle. This means you’ll only be charged for the time your membership is active after the pause ends. 
• Example of prorated payment:

  If a £79 payment is paused for 2 weeks (resulting in 2 missed classes, which is 50% of the total class allowance), the next payment will be adjusted accordingly. Since 50% of the paid class allowance was missed, the next payment required is 50% of £79, which equals £39.50. You would then have 4 classes available over the following 4 weeks, after which billing would return to the usual price.

Unlimited Membership

• Access During Hold: Your unlimited access will be paused during the pause period.
• Prorated Payment Upon Reactivation: Similar to the other plans, billing is paused during your pause. Upon reactivation, the system will calculate the prorated payment based on the active days remaining in your billing cycle, ensuring you’re only billed for the time your membership is active after the pause ends.

This approach ensures that you’re only billed for the time your membership is active and that class allowances are fairly adjusted during the pause period.

For more detailed information, please refer to TeamUp’s support article: How to put a customer’s membership on hold.