Terms and Conditions

1.1. Four-week memberships are billed automatically every 4 weeks. Annual memberships are paid upfront for a 12-month commitment.

1.2. Four-week memberships have a minimum commitment of 16 weeks, equal to 4 billing cycles.

To cancel a four-week membership, you must have completed your 16-week commitment and give at least 28 days’ notice before your next billing date. Annual membership is a 12-month commitment and also requires at least 28 days’ cancellation notice before your next billing date (your renewal date). To move to a lower four-week membership option, please give at least 28 days’ notice before your next billing date.

To cancel, please complete our cancellation form. Your notice period will start from the date the completed form is submitted.

To move to a lower membership option, please email us at hello@ankorpilates.com.
Your membership will stay active during your notice period, so you can continue using your included classes until your cancellation or membership change takes effect.

If your request is made less than 28 days before your next scheduled payment, that payment may still be taken. We’ll always confirm your final payment date, membership end date, or change date by email.

3.1. All payments are non-refundable and non-transferable.

3.2. Payments for four-week memberships are automated every 4 weeks and continue until cancelled.

3.3. Four-week memberships can be paused if you’re going away for 2 weeks or more, up to a maximum of 3 months. Annual memberships cannot be paused. To request a pause, please complete the form on our pause policy page, which also explains how class allowances and payments are adjusted.

3.4. The membership activates on the day of purchase.

4.1. It is the Client’s responsibility to book their Pilates classes using TeamUp. There is also a TeamUp app, available on iOS and Android.

5.1. Clients with 4 x Classes Every 4 Weeks membership can attend 4 x classes within each 4 week billing cycle. Clients with 8 x Classes Every 4 Weeks membership can attend 8 x classes within each 4 week billing cycle. Clients with Unlimited memberships can attend unlimited classes.

5.2. A class credit is defined as the entitlement to attend one Pilates class, based on the membership’s allocated number of classes.

5.3. If a Client cannot attend a class due to illness, work commitments, or holidays, they may make up for missed class(es) within the same billing cycle.

5.4. Any unused class credits within the billing cycle will be forfeited.

6.1. Two free classes are gifted to new members.

6.1.1. The two free classes can only be used alongside an active membership.

6.1.2. The two free classes have no expiry and can be used at any time while your membership is active.

6.2. Each member is allowed one late cancel fee waiver per billing cycle. This waiver applies to the first late cancellation within the billing cycle, after which standard late cancellation fees will apply.

7.1. For group classes, the Client must unregister from class at least 12 hours before the class starts to keep the class credit.

7.2. For 1-1s, the Client must unregister 24 hours before class to keep the class credit.

7.3. If the Client arrives to class more than 5 minutes after the start time, instructors have the right to refuse the Client’s participation in class and the Client will forfeit that class credit.

8.1. In the case that a teacher is unable to instruct the class, another instructor may provide cover, or in the case that the class is cancelled, the Client will be given an extra class credit as a refund.

9.1. Ankor Pilates reserves the right to increase fees to account for the increased cost of education, payroll, operating expenses, and inflation. The Client will be given at least 1 month’s notice in writing of any upcoming price increases.

10.1. The Client understands that the results of any fitness program cannot be guaranteed. The Client acknowledges that progress depends on the Client’s effort and co-operation in, and outside of, the sessions. In particular, the Client acknowledge that individual results may vary, and no particular result is guaranteed.

11.1. The Client understands that there are inherent risks in participating in a program of exercise. If the Client sustains or claim to sustain any injury while participating in training, the Client acknowledge that the instructor is not responsible, except where the injury was caused by his/her gross negligence or intentional act.

11.2. The instructor is not liable if the Client ignores recommendations to seek medical advice.

12.1. The Client acknowledges that, in the course of providing our services, we may collect and process certain personal data. We are committed to ensuring the privacy and security of this data.

12.2. We will handle and store all data in compliance with applicable data protection laws and regulations including GDPR. The Client’s data will be used exclusively for the purpose of providing our services.

12.3. We will not share the Client’s data with any third parties, except as required by law or with the explicit consent of the Client.

13.1. Force Majeure and Service Disruption: In the event of unforeseeable circumstances beyond our control that significantly disrupt the provision of our services, we shall not be held liable for any delays or failures to perform our obligations under this contract.

13.2. Such unforeseeable circumstances may include, but are not limited to, natural disasters, pandemics, wars, or any other similar events that makes it impractical or impossible to provide services.

13.3. In the event of a force majeure event, we shall make reasonable efforts to resume our services as soon as the circumstances permit. However, we will not be held responsible for any losses or damages incurred by the Client as a result of such events.

13.4. In the case of a force majeure event, both parties will cooperate to find an equitable solution to mitigate the impact on the Client while considering the circumstances.