Terms and Conditions

1.1. Four-week memberships are billed automatically every 4 weeks. Annual memberships are paid upfront for a 12-month commitment. Annual memberships renew automatically every 12 months unless cancelled in accordance with Section 2.

1.2. Four-week memberships have a minimum commitment of 16 weeks, equal to 4 billing cycles.

You can give notice to cancel a four-week membership during the initial 16-week minimum term. The earliest membership end is the end of week 16, provided you give at least 28 days’ notice before that date. Otherwise, cancellation takes effect at the next billing-cycle end that allows at least 28 days’ notice. Annual membership is a 12-month commitment and also requires at least 28 days’ cancellation notice before your next billing date (your renewal date). To move to a lower four-week membership option, please give at least 28 days’ notice before your next billing date.

To cancel, please complete our cancellation form. Your notice period will start from the date the completed form is submitted.

To move to a lower membership option, please email us at hello@ankorpilates.com.
Your membership will stay active during your notice period, so you can continue using your included classes until your cancellation or membership change takes effect.

If your request is made less than 28 days before your next scheduled payment, that payment may still be taken. We’ll always confirm your final payment date, membership end date, or change date by email.

3.1. Payments are non-transferable. Payments are non-refundable except under the money-back guarantee in clause 3.1.1.

3.1.1. Our money-back guarantee applies to four-week and annual memberships. Once you have attended 12 classes, you can claim a full refund by emailing hello@ankorpilates.com before the end of your first 16 weeks of membership. We will refund every payment you have made for the membership, including your joining fee and your full annual payment if you paid annually.

3.2. Payments for four-week memberships are automated every 4 weeks and continue until cancelled.

3.3. Four-week memberships can be paused if you’re going away for 2 weeks or more, up to a maximum of 3 months. Annual memberships cannot be paused. To request a pause, please complete the form on our pause policy page, which also explains how class allowances and payments are adjusted.

3.4. The membership activates on the day of purchase.

4.1. It is the Client’s responsibility to book their Pilates classes using TeamUp. There is also a TeamUp app, available on iOS and Android.

5.1. Clients with 4 x Classes Every 4 Weeks membership can attend 4 x classes within each 4 week billing cycle. Clients with 8 x Classes Every 4 Weeks membership can attend 8 x classes within each 4 week billing cycle. Clients with Unlimited memberships can attend unlimited classes. Annual versions of the 4-class and 8-class plans include 52 and 104 class credits respectively per 12-month term. The full annual class allowance is issued upfront at the start of each term.

5.2. A class credit is defined as the entitlement to attend one Pilates class, based on the membership’s allocated number of classes.

5.3. For four-week memberships, if a Client cannot attend a class due to illness, work commitments, or holidays, they may make up for missed class(es) within the same four-week billing cycle. Annual membership class credits may be used throughout the 12-month membership term.

5.4. Unused credits from a four-week membership’s included class allowance are forfeited at the end of that four-week billing cycle. Unused credits from an annual membership’s included class allowance expire at the end of the 12-month membership term and do not carry over. Bonus classes are covered separately in Section 6.

6.1. Two bonus class credits are gifted once to eligible new members. We email a claim link 2 days after joining, provided the paid membership is active. A member who has already claimed this new-member gift cannot claim it again.

6.1.1. An active paid membership is required to claim and use the bonus credits. They cannot be used during a membership pause.

6.1.2. The bonus credits have no expiry while the paid membership remains active. They are not added again each billing cycle. Any unused bonus credits are forfeited when the final active paid membership ends; giving cancellation notice does not itself end access.

6.2. Each member is allowed one late cancel fee waiver per billing cycle. This waiver applies to the first late cancellation within the billing cycle, after which standard late cancellation fees will apply.

7.1. For group classes, the Client must unregister from class at least 12 hours before the class starts to keep the class credit.

7.2. For 1-1s, the Client must unregister 24 hours before class to keep the class credit.

7.3. If the Client arrives to class more than 5 minutes after the start time, instructors have the right to refuse the Client’s participation in class and the Client will forfeit that class credit.

8.1. In the case that a teacher is unable to instruct the class, another instructor may provide cover, or in the case that the class is cancelled, the Client will be given an extra class credit as a refund.

9.1. Ankor Pilates reserves the right to increase fees to account for the increased cost of education, payroll, operating expenses, and inflation. The Client will be given at least 1 month’s notice in writing of any upcoming price increases.

10.1. The Client understands that the results of any fitness program cannot be guaranteed. The Client acknowledges that progress depends on the Client’s effort and co-operation in, and outside of, the sessions. In particular, the Client acknowledge that individual results may vary, and no particular result is guaranteed.

11.1. The Client understands that there are inherent risks in participating in a program of exercise. If the Client sustains or claim to sustain any injury while participating in training, the Client acknowledge that the instructor is not responsible, except where the injury was caused by his/her gross negligence or intentional act.

11.2. The instructor is not liable if the Client ignores recommendations to seek medical advice.

12.1. The Client acknowledges that, in the course of providing our services, we may collect and process certain personal data. We are committed to ensuring the privacy and security of this data.

12.2. We will handle and store all data in compliance with applicable data protection laws and regulations including GDPR. The Client’s data will be used exclusively for the purpose of providing our services.

12.3. We will not share the Client’s data with any third parties, except as required by law or with the explicit consent of the Client.

13.1. Force Majeure and Service Disruption: In the event of unforeseeable circumstances beyond our control that significantly disrupt the provision of our services, we shall not be held liable for any delays or failures to perform our obligations under this contract.

13.2. Such unforeseeable circumstances may include, but are not limited to, natural disasters, pandemics, wars, or any other similar events that makes it impractical or impossible to provide services.

13.3. In the event of a force majeure event, we shall make reasonable efforts to resume our services as soon as the circumstances permit. However, we will not be held responsible for any losses or damages incurred by the Client as a result of such events.

13.4. In the case of a force majeure event, both parties will cooperate to find an equitable solution to mitigate the impact on the Client while considering the circumstances.